About the Role

Home Support Matters is looking for a passionate and driven Training and Development Coach to join our team. This is a key role focused on delivering high-quality training and coaching to ensure our care and support workforce is confident, competent, and compliant with industry standards.

You will play a vital role in developing staff across the organisation, supporting new starters through induction and probation, and ensuring all employees meet Care Quality Commission (CQC) standards and company objectives.

Key Responsibilities

• Deliver engaging induction training for new care and support workers
• Provide mandatory refresher training in line with compliance requirements
• Coach and support staff in the field, helping translate theory into practice
• Complete competency assessments, observations, and sign-offs
• Support staff experiencing performance or capability challenges
• Develop individual learning plans for staff needing additional support
• Maintain accurate training records and digital documentation
• Contribute to the development and review of training programmes
• Work closely with the Quality Team to address performance and quality concerns
• Support preparation for CQC inspections and external audits

About You

We are looking for someone who:

• Has a genuine passion for training, coaching, and developing others
• Is a confident presenter with excellent communication skills
• Can inspire and support individuals to achieve their full potential
• Is highly organised with strong IT skills
• Demonstrates professionalism, confidentiality, and a positive role model approach

Essential Requirements

• Experience in the Health & Social Care sector
• Proven experience in training delivery and group facilitation
• Strong written and verbal English skills
• Level 3 PTLLS (or equivalent) or willingness to work towards
• Full UK driving licence and willingness to travel

Desirable

• Experience in a regulated environment (e.g. CQC)
• Experience as a Care Coach or mentor
• Moving & Handling training qualification

What We Offer

• A supportive and collaborative working environment
• Opportunities for continuous professional development (CPD)
• Ongoing training and “Train the Trainer” development
• The chance to make a real difference in people’s lives and careers

Closing Date: 29th May

(All successful candidates will be contacted after closing date)